There are two deployment methods that you can use to enable end users to view and play your published Guidethroughs.

  1. Use the Guidethrough code snippet - especially useful when you have access to the code for the web applications and websites (see knowledge base article: How to install the Guidethrough code snippet - for when you have access to your web app or website's HTML code); and
  2.  Use Guidethrough's Player Chrome Extension for when you don't have access to the code for your web applications. We will cover how to install the Player here.


Using Guidethrough's Player Chrome Extension is ideal for using Guidethrough to support end users of your enterprise web applications such as Salesforce.com, Workday, SAP, Oracle and more since you would not have access to the code for these web applications and so can't use the Guidethrough code snippet deployment method.


The Guidethrough Player Chrome Extension is specific to your organisation and can be accessed in one of two ways:


1. From your Guidethrough Developer Chrome Extension:

a. From the Developer Extension, using the navigation bar on the top of screen, click on the gear icon to access Settings

then;

b. From Settings > Guidethrough > Player

then;

c. Click download icon.

d. Once downloaded, there are several options from which you can choose to deploy the Player to your end users.

You can;

i) Provide your end users with the downloaded guidethrough-player.zip file along with the following instructions:

  • Unzip the downloaded guidethrough-player.zip file to a folder on their local computer;
  • Open Chrome Browser;
  • Click the Chrome Menu icon ellipsis located on the top right of their browser and go to More Tools > Extensions;
  • Enable the Developer mode slider switch in the top right-hand corner;
  • Click Load Unpacked and navigate to the folder where the guidethrough-player.zip file was unzipped to on their local computer (from step 1);
  • Once loaded – the Guidethrough Player will be listed amongst the other extensions and will be visible on their Chrome browser’s toolbar    denoting that it’s active and able to run your published Guidethroughs.

or;

ii) Force install the Guidethrough Player Chrome app through your enterprise Google Admin Console

or;

iii) For IT administrators who want to force install Chrome extensions on corporate-managed Windows computers

Further reading and helpful information: Managing Extensions in Your Enterprise (Securely manage Chrome extensions at scale).



2. From your account on the Guidethrough webapp portal:


The Guidethrough Player Chrome Extension is specific to your organisation and can be installed by:

a. Downloading the Player Chrome Extension – login to your Guidethrough Developer Portal and using the navigation menu on the left toolbar, go to Settings > Player Chrome Extension Deployment Method; and

b. Click Download



c. Once downloaded, there are several options from which you can choose to deploy the Player to your end users.

You can, either;

i) Provide your end users with the downloaded guidethrough-player.zip file along with the following instructions:

  • For Apple Mac: Unzip the downloaded guidethrough-player.zip file to a folder on their local computer; OR
  • For Windows PC: use File Explorer to locate the downloaded guidethrough-player.zip file and then Extract All to a folder on their local computer;
  • Open Chrome Browser;
  • Click the Chrome Menu icon ellipsis located on the top right of their browser and go to More Tools > Extensions;
  • Important step - Enable the Developer mode slider switch in the top right-hand corner of the Chrome Extensions page that you are on;
  • Click Load Unpacked and navigate to the folder where the guidethrough-player.zip file was unzipped to (or extracted to) on their local computer (from step 1);
  • Once loaded – the Guidethrough Player will be listed amongst the other extensions and will be visible on their Chrome browser’s toolbar denoting that it’s active and able to run your published Guidethroughs.

or, for organisations with IT personnel;

ii) IT administrators can force install the Guidethrough Player Chrome app through your enterprise Google Admin Console

or, again for organisations with IT personnel;

iii) IT administrators can force install Chrome extensions on corporate-managed Windows computers

Further reading and helpful information: Managing Extensions in Your Enterprise (Securely manage Chrome extensions at scale).


Whichever Guidethrough Player deployment option you choose, now whenever an end user is using your enterprise web applications, they will be able to play your published Guidethroughs.