There are two deployment methods that you can use to enable end users to view and play your published Guidethroughs.

  1. Use the Guidethrough code snippet - especially useful when you have access to the code for the web applications and websites (see knowledge base article: How to install the Guidethrough code snippet - for when you have access to your web app or website's HTML code); and
  2.  Use Guidethrough's Player Chrome Extension for when you don't have access to the code for your web applications. We will cover how to install the Player here.


Guidethrough's Player Chrome Extension is specific to your organisation and is ideal for using Guidethrough to support end users of your enterprise web applications such as Salesforce.com, Workday, SAP, Oracle and more since you would not have access to the code for these web applications and so can't use the Guidethrough code snippet deployment method.


a. From the Developer Extension, using the navigation bar on the top of screen, click on the gear icon to access Settings


then;

b. From Settings > Guidethrough > Player

then;

c. Click download icon.

d. Once downloaded, there are several options from which you can choose to deploy the Player to your end users.

You can;

i) Provide your end users with the downloaded guidethrough-player.zip file along with the following instructions:

  • Unzip the downloaded guidethrough-player.zip file to a folder on their local computer;
  • Open Chrome Browser;
  • Click the Chrome Menu icon ellipsis located on the top right of their browser and go to More Tools > Extensions;
  • Enable the Developer mode slider switch in the top right-hand corner;
  • Click Load Unpacked and navigate to the folder where the guidethrough-player.zip file was unzipped to on their local computer (from step 1);
  • Once loaded – the Guidethrough Player will be listed amongst the other extensions and will be visible on their Chrome browser’s toolbar    denoting that it’s active and able to run your published Guidethroughs.

or;

ii) Force install the Guidethrough Player Chrome app through your enterprise Google Admin Console

or;

iii) For IT administrators who want to force install Chrome extensions on corporate-managed Windows computers

Further reading and helpful information: Managing Extensions in Your Enterprise (Securely manage Chrome extensions at scale).


If your organisation prefers, Guidethrough can also privately publish your Player extension to Chrome's Web Store which enables a very convenient and easy deployment (and subsequent upgrade) method for your end users.

Because your Player is published privately, it would only be available to your own users and not publicly searchable on CWS


Whichever Guidethrough Player deployment option you choose, now whenever an end user is using your enterprise web applications, they will be able to play your published Guidethroughs.